Policies & Agreements
Clear Expectations,Professional Standards
Transparency is a cornerstone of the Precious Minds commitment. These policies ensure that both families and Petrina are on the same page — so care can begin with clarity and confidence.
Service Policies
These policies apply to all Precious Minds Child Care engagements. Specific terms may be outlined in a written service agreement for regular care arrangements.
Scheduling & Availability
- Care sessions are available 7 days a week, subject to Petrina's schedule.
- Minimum booking duration is 2 hours per session.
- Regular recurring schedules are given priority and may receive discounted rates.
- Backup and emergency care is available subject to availability — contact as early as possible.
- Overnight care is available on a case-by-case basis — please inquire.
- Holiday care is available; holiday rates may apply.
Rates & Payment
- Rates are based on the type of care, duration, number of children, and scheduling needs.
- Rate quotes are provided during the initial consultation.
- Regular schedule clients may be eligible for weekly or monthly rate packages.
- Payment is due at the end of each care session, or as otherwise agreed in writing.
- Accepted payment methods are discussed at the time of booking.
- Rates are subject to change with reasonable advance notice.
Cancellations & Changes
- Please provide as much advance notice as possible for cancellations or schedule changes.
- Cancellations made with less than 24 hours notice may be subject to a cancellation fee.
- Last-minute cancellations (less than 2 hours notice) may be charged the full session rate.
- Petrina reserves the right to cancel care in cases of illness, emergency, or safety concerns.
- In the event of a provider cancellation, Petrina will provide as much notice as possible.
Safety & Care Standards
- All credentials, clearances, and certifications are current and available for review.
- Petrina follows safe sleep practices for all infants.
- Emergency contact information is required before care begins.
- Any known allergies, medical conditions, or special needs must be disclosed prior to care.
- Petrina will not administer medications without written authorization from a parent or guardian.
- In a medical emergency, Petrina will call 911 and notify parents immediately.
- Petrina is a mandated reporter and is required by Pennsylvania law to report suspected child abuse.
Care Environment
- Care is provided in the family's home or an agreed location.
- Families are responsible for providing a safe, child-appropriate environment.
- Meals and snacks are the responsibility of the family — Petrina does not provide food.
- Petrina will maintain the cleanliness and order of the care space during sessions.
- Screen time is limited and age-appropriate; please communicate your preferences.
- Petrina will not take children off the premises without explicit prior authorization.
Privacy & Confidentiality
- Family information collected during the booking process is kept strictly confidential.
- Petrina will not share family information with third parties without consent.
- Photos or videos of children will not be taken or shared without explicit parental consent.
- Contact information is used only for care-related communication.
Note: These policies represent general guidelines. For regular care arrangements, a written service agreement will be provided that outlines specific terms, rates, and expectations tailored to your family's needs. Petrina is always happy to discuss any questions or concerns about these policies before care begins.